General terms and conditions

1. General

General terms and conditions are comprised in accordance with the regulations regarding consumer protection based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and e-commerce. Alenka Slokar Bajc akademija, Educational institute - zavod za izobraževanje, Cesta na Brdo 81 1000 Ljubljana, Slovenia, the provider of e-commerce services (hereinafter: “Merchant”) manages the Online Shop  (hereinafter: “Online Shop”)

By registering in the Online Shop, the Visitor acquires a user name that equals his e-mail account and a user password that he sets himself. The user name and password unambiguously define and link him with the data entered. By registering the Visitor confirms and vouches that they are over the age of 18, and have legal capacity to contract. By registering the Visitor becomes a User and acquires the right to shop. By shopping for a product, the User becomes a Buyer.

These General terms and conditions define the operation of the Online Shop, the rights and obligations of the Visitor, User and the business relationship between the Merchant and the User as well as the Buyer of products from the assortment of the Online Shop.

2. Information availability

The Merchant commits to always provide the User with the following:

  • Information on the identity of the Merchant (especially the company name and head office);
  • Contact information that enables the User swift and efficient communication with the Merchant (e-mail, telephone number, etc.);
  • Information on essential product qualities, that is, services provided in the Online Shop, including the post-sale services and warranties;
  • Information on the availability of products, that is, services from the Online Shop;
  • Method and terms of delivery for products, that is, implementing services, especially place and date of delivery;
  • Information on payment methods;
  • Data on the validity of the offer from the Online Shop;
  • Information on the deadline within which it is still possible to withdraw from the contract and the conditions regarding the withdrawal;
  • Information on the possibility of product return and the costs pertaining to this return that the User will face;
  • Information on the procedure of a User’s complaint and information on the contact person from the Merchant for customer service.

3. Product supply, delivery date, and collection

The product supply in our Online Shop changes and updates often and fast due to the nature of online operations.

The delivery date for products in stock in paper form is up to 5 working days for delivery addresses in Slovenia, and abroad unless GLS Slovenia or Pošta Slovenije delivers late to a specific address (see item 10), for orders in electronic form it is immediately after receiving payment.

In individual examples the delivery date of a product is not specified – in that case the Merchant will inform the Buyer on the estimated delivery date or they will inform him if a product ordered cannot be supplied due to sold out hardcopies or other technical obstacles.

When submitting the purchase order, the User can specify one of the following methods of product collection:

  • Personal collection at the company’s head office Alenka Slokar Bajc akademija, zavod za izobraževanje, Cesta na Brdo 81, 1000 Ljubljana, Slovenia – in this case they do not pay the postal charge.
  • Payable book delivery with postage and book fee upon collecting the package at the address chosen by the Buyer. The book can be sent via Pošta Slovenije or Hitra pošta (express delivery), as an ordinary envelope package or a parcel shipment – either has to be specified in the order.

4. Payment methods

The Merchant offers the User the following payment methods for buying the products in the Online Shop:


  • Credit card - Braintree payments
    We accept the following payment cards: MasterCard, Maestro, Visa, Diners, Jbc, Discover, American Express, Union Pay.
  • PayPal
    PayPal is one of the safest payment methods in the world. It enables you to pay via a PayPal account or with credit cards.
  • Collect on delivery (with a fee and it applies only for Slovenia).
  • Payment according to a pro forma invoice

5. Prices

The online price is valid for all registered users of the Merchant’s Online Shop. An additional fee on top of the online price is possible (shipment cost) – depending on the chosen payment method (see item 4).

All prices in the Online Shop are in Euro and include VAT, except if explicitly stated otherwise. All prices in the Online Shop do not include the delivery costs (see item 3 and 10).

All prices are valid in the moment of submitting the order and do not have a pre-set validity, that is why they are only valid until each individual alteration. Despite the best efforts of the Merchant to ensure the most up-to-date and accurate information it can occur that a price listing is wrong. In that case and in the event when a product price changes during order processing – that is from the moment of placing the order until order confirmation – the Merchant will:

  • Inform the User (Buyer) about this and list new prices, and in that case the User (Buyer) has the opportunity to alter their order, cancel it completely or just parts of it, or confirm the order according to the new prices, all without additional cost, that is,
  • Enable the User (Buyer) to withdraw from purchase and simultaneously offer a solution to them that will be mutually beneficial for both parties.

6. Purchase procedure

6.1. Technical steps that lead to concluding a purchase contract

The following technical steps are available to the User (Buyer) during the purchase procedure:

  • Sign-up to the Online Shop by using your e-mail or password – if the User (Buyer) has previously set-up a user account (see also item 1);
  • Searching for an individual product in the product assortment in the Online Shop;
  • Selecting a product for purchase;
  • Adding a chosen product for purchase in the shopping cart;
  • Determining product quantity in the shopping cart;
  • Reviewing the price for a chosen product in chosen quantity, including the calculated tax if that is charged; 
  • Choosing the product delivery method (see also items 3 and 10);
  • Choosing the payment method (see also item 4);
  • Reviewing the order with the chosen delivery method and calculated delivery costs – if these are charged, and
  • Confirming and placing the order and thereby concluding the purchase (see also items 6.3. and 6.4.).

6.2. Technologic assets that enable recognition and revision of errors prior to order placement

Before placing an order, the User (Buyer) can check the following through a graphic user interface with immediate effect and without any trouble:

  • To see and review which products they chose and added to the shopping cart;
  • To see and review the price of an individual product and the total price for the chosen quantities of a certain product;
  • To alter the chosen quantity of an individual product and calculate the new price of the altered quantity;
  • To remove the chosen products that they do not want to purchase from the shopping cart, and
  • To calculate the corresponding tax according to the tax level that applies for a chosen product and its price (tax base). 

Prior to order confirmation the User (Buyer) can check the following through a graphic user interface with immediate effect and without any trouble:

  • Alter a chosen product delivery method;
  • Alter a chosen payment method, and
  • Review and confirm individual changes.

6.3. Order accepted

After submitting an order, the User (buyer) will receive a notice via e-mail from the Merchant saying the order has been accepted. Within 1 hour from receiving this notice, the User (Buyer) has the chance to cancel the order via e-mail with no consequences. Except for the cancellation option the User (Buyer) cannot change the order content after placing the order. Detailed data on the status and content of an individual order are always available to the User (Buyer) in their profile on the Merchant’s website.


6.4. Order confirmed

If the User (Buyer) does not cancel the order, the order proceeds to further processing. Upon receiving the order, the Merchant reviews, checks supply of ordered goods and confirms the order, or declines it by listing a reason. The Merchant can call the User (Buyer) using the contact number listed in the registration form to check data or ensure the accuracy of the supply. By confirming the order, The Merchant informs the User (Buyer) about the foreseen delivery date. At this stage the purchase agreement on the purchase of products ordered between the User (Buyer) and the Merchant is irrevocably concluded (see item 7). 

6.5. Goods shipped

The Merchant prepares, ships, and informs the User (Buyer) on the shipment via e-mail and within the determined deadline. In the aforementioned e-mail the Merchant also informs the User (Buyer) on the return policy and lists contact persons at their company the User (Buyer) can turn to in the event of a complaint or late delivery.

7. Purchase contract

The Merchant issues an invoice in written form with detailed costs and an explanation about the right to withdraw from purchase by returning the goods purchased – if necessary and possible - to the User who buys a product from the Online Shop. The Purchase agreement in the form of a purchase order in e-form is stored on the Merchant’s server and accessible to the User (Buyer) at any given moment in their User profile. The Purchase agreement is concluded in the Slovene language.

The Purchase agreement between the Merchant and User (Buyer) is concluded in the moment when the Merchant confirms the order (see item 6.2). From that moment on all prices and other purchase terms are fixed and valid for the Merchant and the User (Buyer).

8. The right to withdraw from the purchase, product return

Provisions listed below in item 8 are valid for Users (Buyers) who are natural persons.

The goods purchased need to be returned to the Merchant no later than within 8 days from receiving the manual in paper form via post. Damaged books have to be photographed upon collection and signed by the postal service which delivered the goods. Products bought need to be returned to the Merchant with a registered shipment undamaged in original packaging and unaltered quantity – except if the products were destroyed, faulty, lost, or their quantity was reduced but not due to the fault of the User (Buyer). If a postal package – in which the ordered products were sent to the User (Buyer)- is physically harmed, if there is content missing or there are visible signs of opening, the User (Buyer) has to initiate a claims procedure with the delivery service (see item 15). 

For products returned via post, the Merchant has to send a new product immediately – when possible but no later than within 30 days from receiving the returned product. The already paid sum or used gift certificate, potential promotional codes used and other discounts are not returned to the User (Buyer).

If the User (Buyer) is a legal entity (B2B Buyer) the same rules apply as with natural persons.

9. Delivery

The Merchant will deliver the goods ordered to the User (Buyer) within the agreed upon deadline. The Merchant’s contractual partners for parcel delivery are GLS Slovenia and Pošta Slovenija. The Marchant reserves the right to use another delivery service if this means an efficient order completion. In products are collected upon delivery the Buyer also pays the postage.

10. Safety

The Merchant uses suitable technological and organizational assets to protect the transfer and storage of personal data and payments. For these purposes the Merchant uses a 128-bitni SSL certificate issued by an authorized organization.

Credit card - Braintree provides for secure authorizations and transactions with credit cards. Credit card authorizations are performed in real time with immediate data check-up with banks. Card information is not stored on the Merchant’s server.

The User is solely responsible for their safety, that is by providing the safety of their username and password and adequate program and antivirus protection for their computer.

11. Child protection

The Merchant does not accept orders in the Online Shop by someone they know or suspect to be a child – without the explicit permission of their parents or guardians. The Merchant does not offer free access to products or services that are harmful to children.

The Merchant will not accept any type of personal data regarding children without the explicit permission by the parents or guardians. They will also not issue data, accepted from children, to third persons, except parents or guardians.

Any communication intended towards children will be adapted to their age and will not exploit their trust, lack of experience or sense of loyalty.

12. Privacy policy

Part of these General Terms and Conditions include the Privacy policy which is accessible on the first site of the Merchant’s web portal.

13. Customers' opinions and product evaluation

Opinions, commentary, and product assessment given by users or visitors are part of the functionality of the Online Shop and are intended for the User community.

The Merchant is not liable for the content of the opinions, commentary and product evaluation provided by Users or Visitors. The Merchant reviews the opinions, commentary, and evaluations, and declines those that include obvious falsehoods, are misleading, offensive, obscene or are not beneficial to other users or visitors of the Online Shop according to the Merchant. The Merchant is not responsible for information provided in opinions, commentary, and evaluations and is absolved from any responsibility stemming from this information.

By submitting an opinion, commentary or evaluation the User or Visitor explicitly complies with the conditions of use and allows the Merchant to publish part of their text or the whole text in all electronic and other media. The Merchant has the right to use the content of the opinion, commentary or evaluation with no time limit and for any purpose in the business interest of the Merchant, including the publication in advertisements and other marketing communication. The author of the opinion, commentary or evaluation also states and ensures that they are the owner of material and moral copyright for the written opinions, commentary, or evaluation and that they are transferring these rights onto to the Merchant free of charge, unexclusively, and for a time unlimited period.

14. Liability

The Merchant strives to their best abilities to ensure that the data in their Online Shop is updated and accurate, however product characteristics, supply date, and price may change so quickly that the Merchant does not have enough time to alter data published online. In this case the Merchant will inform the User (Buyer) about changes and enable them to withdraw from the order or change their order (see item 5). Although the Merchant strives to ensure accurate photographs of products on sale online, all photos must be considered symbolic. Photos do not ensure product characteristics.

From the moment when the Merchant ships the parcel with the products ordered to the designated post office, the Merchant is not responsible for events of physical harm, destruction or loss of a package. They are also not responsible if there is a lack of products in the packaging or if the package has been opened. In these events the User (Buyer) has to initiate a claims procedure with the delivery service. If the parcel was damaged, they can do so by bringing the parcel to the nearest delivery service unit, in the same condition they have received it without adding anything or removing anything, and fill out a claims record. Together with the delivery service the Merchant will resolve the claim as quickly as possible.

15. Complaints, disputes, and implementation of law

The Merchant respects the valid regulations regarding consumer protection. The Merchant has set up an efficient system to handle complaints and has a designated person that the User (Buyer) can call or write an e-mail to if they encounter problems. In the event of problems the User (Buyer) can turn to help writing an e-mail to The User (Buyer) can send their complaint to  The procedure of complaint treatment is classified.           

Within ten working days the Merchant will confirm that they have received a complaint and let the User (Buyer) know how long they will be handling it. They will keep the User posted on the procedure. The Merchant will strive to solve possible disputes consensually as best they can. If a consensual solution to a dispute is not reached then the local subject-matter jurisdiction court in Ljubljana will solve all disputes between the Merchant and User (Buyer). The Merchant and User (Buyer) as participants in electronic commerce mutually acknowledge the validity of e-mails in court.

The Slovenian Material and Processual Law is valid and applied for these General Terms and Conditions and for all disputes between the Merchant and User (Buyer), whereby the rules of International private Law which would restrict from use of any other law, are not applied.

The provisions of the Obligations Code, Electronic Commerce Market Act, Personal Information Protection and Electronic Documents Act, and Consumer Protection Act apply to all relationships, rights and obligations that are not regulated with these General Terms and Conditions

16. Changes to the General Terms and Conditions

In the event of changes to the General Terms and Conditions that regulate the operation of Online Shops, data security and other areas relating to the Merchant’s operation of the Online Shop, and in the event of changes to their own business politics the Merchant can change and/or amend these General Terms and Conditions – whereby they have to inform the User in an adequate manner – meaning specifically informing via the web portal  Each change and/or amendments to the General Terms and Conditions become valid and used after the expiration of the twenty-eight-day deadline from the day the alterations and/or amendments were published. If a change and/or amendment to the General Terms and Conditions is necessary due to coordination with regulation, these alterations and/or amendments come into force in a shorter time period as an exception.

The User that does not comply with the alterations and/or amendments to these General Terms and Conditions has to revoke their registration within eight days from the publication of the notice on alterations and/or amendments to The General Terms and Conditions. Otherwise it is seen as though the User accepts the alterations and/ or amendments to these General Terms and Conditions when the deadline is due and no contrary evidence is permitted. The cancelation of registration is made by a written statement to the Merchant from the User informing the former of the cancellation. 

We wish you many pleasant and cost-efficient purchases in our Online Shop!

Alenka Slokar Bajc